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Fuel Oil Systems Alliance
Service
 
Which editions of Refine include this feature?
 
Service is included
with Refine		Service is included
with Refine Service		Sevice is not included
with Refine CRM
 
Features

Many fuel oil businesses also offer a range of services to customers, including supply and maintenance of both tanks and boilers.

 

Refine has a complete suite of facilities to support these operations, which are available either included within Refine or separately as Refine Service.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Principle features of Refine Service include:

 

  • Central calendar of service events, integrated into Microsoft Outlook
  • Resource database with skills recorded
  • Knowledge database of issues and equiepment data
  • Complete contract maintenance including renewals with templates for common contracts
  • Complete case management with escalation and resolution
  • Service scheduling, manual or automated
  • In-field service capabilities via BlackBerry and Windows Mobile devices using Refine Mobile